Frequently Asked Questions
General Information
It’s a way to hire skilled IT professionals temporarily to work on your projects without long-term commitments.
In staff augmentation, you manage the resources directly. In managed services, we handle the entire project or specific tasks for you.
We provide developers, testers, designers, project managers, and specialists in various technologies like Java, .NET, Magento, and more.
Engagement Models
We offer flexible models, including:
- Short-term/Long-term Contracts: For projects of specific durations dedicated to your project.
- Dedicated Teams: A team of professionals working exclusively for your project.
Yes, we support both short-term and long-term project needs.
Yes, we offer both onsite and remote options based on your preferences and project requirements
Resource Quality and Selection
Our bench resources are pre-vetted, readily available, and have a proven track record, making them a reliable choice for your projects.
Yes, you can interview and choose the resources yourself.
We’ll provide a replacement quickly and at no extra cost.
Cost and Payment Terms
Costs depend on the resource’s skills, experience, and type of engagement. Pricing is transparent and fair.
Payment terms are flexible and agreed upon during contract discussions, including options like monthly invoicing.
No hidden charges unless specified, like relocation or special tools/licenses.
Operational Flexibility
We can share bench profiles within 5 minutes, set up interviews within 30 minutes, and onboard the resource in as little as 1 hour.
Yes, you can adjust the team size with a prior 1-month notice based on project needs.
Yes, we have access to skilled professionals for emerging and niche technologies.
Compliance and Policies
Yes, all our resources are trained and compliant with data security and privacy policies.
Yes, they can be aligned with your preferred working hours with prior communication.
In such rare instances, we will quickly provide a replacement to avoid any project delays.
Additional Support
Yes, we help with background checks, setting up communication, and providing necessary documentation for a smooth transition.
Yes, we take full responsibility for their tasks, performance, and delivery while you focus on your goals.
Yes, we also handle full project execution if needed, alongside staff augmentation.
Closing and Contracts
Contracts are flexible, we can end them early with agreed notice.
Yes, we are happy to sign NDAs to protect your sensitive information.
We ensure consistent resource availability and provide quick replacements if needed.
Yes, contract extensions are possible with mutual agreement to ensure resources remain available for your project’s duration.
If a resource isn’t meeting your expectations, we will schedule a call to identify any gaps. If it doesn’t work out, we will quickly replace the resource.
What are your two primary services?
Fully Managed IT Services – Tecnologia monitors, manages, supports, and secures all IT systems and users for a fixed and predictable monthly fee.
Co-Managed IT Services – We support internal IT as an extension of your team. This role includes patching, repetitive tasks, one-off services, and special projects. We handle the backend while in-house IT manages everything else.
What other services do you offer?
Cybersecurity
IT Consulting
Cloud Services
Network Connectivity (ISP Services)
What business problems do you solve?
By leading with IT strategy and compliance guidance, Tecnologia fills two major gaps in the IT provider industry. This expertise helps clients:
- Save time, money, and increase profitability.
- Reduce employee frustration and improve team morale.
- Solidify defenses against data breaches, ransomware attacks, and legal exposure.
- Lower cybersecurity and compliance risk
What are your core services?
Core Services are fixed, baseline foundational resources included in every Fully Managed IT Service Level Agreement.
- vCIO – Strategic direction, budgeting, planning, and consulting services with account reviews and IT roadmaps to advance your digital transformation.
Managed Services Concierge – Your point of contact for all account details. This trusted advisor is the quarterback between your vCIO and the service team, managing questions about IT services, invoices, and every piece of business enabling technology that supports decision making, collaboration, productivity, compliance, business continuity, security, and efficiency. - Client Management Tools – Professional Services Automation, Ticketing, CRM, Remote Management and Monitoring, Documentation, Communication, Notification, and Data Privacy.
- Vendor Technical Assistance – We interact directly with your other technology vendors for incident remediation, opening tickets, escalating requests, or working to resolve incidents within your IT environment.
- We will also answer basic questions about your environment or provide access to systems the vendor has requested when approved by the client, such as allocating IP addresses for a copier, a security camera vendor or allowing network traffic for a vendor’s service.
- This assistance covers hardware manufacturers, software development firms, cloud service providers, ISPs, telecommunication brokers, printer and copier companies, and local couriers.
- Procurement Services – Tecnologia sources products exclusively from authorized channels and recommends business-class solutions. We also identify configuration options, ensure proper registration, manage licensing and warranties, and guarantee that all products are genuine.
Network Management – Monitoring, Administration, Reporting, Domain Name, and SSL Certificate Management, Remote Incident Remediation, and On-site Incident Remediation.
If a client has more than one location – with expanded Network Management & Vendor Technical Assistance requirements – additional Core Services charges will apply.
How are you different?
Tecnologia selectively partners with growing organizations that like applying strategy and budgets to a proven IT process based on standards and best practices – to improve performance and lower risk.
Tecnologia creates and maintains powerful, quiet, and secure IT systems by actively engaging and advising our clients in regularly scheduled Strategic Business Reviews with a vCIO.
Most Tecnologia locations limit new client onboardings to two per month. This approach allows us to institute comprehensive, data-driven quality controls – on the front end – which create increasing operating leverage for our clients throughout the lifetime of the relationship.
How do you maximize responsiveness?
Тecnologia is responsive by design. We partner with organizations that appreciate the value of following a standards-based approach to inform the architecture and lifecycle management of their IT systems.
This alignment allows clients to enjoy business optimizing technology that doesn’t require constant, reactive, emergency intervention – so they have more time to focus on growing their business.
We give users direct access to support, which eliminates bottlenecks and allows us to collect data and insights to identify training gaps and recommend system improvements.
Our Service Level Agreement prioritizes client matters and response times by P1, P2, P3, and P4. A significant server or cloud application outage is a P1.
Assisting with a password reset is a P4. Good news: we can set you up with a self-serve password solution, so you don’t have to open a ticket.
The outcome is similar to the concept of compound interest. When you invest in the process over time, both quality of service and responsiveness accrue. Failure to invest (or starting late) makes it impossible to catch up.
What is your industry focus?
Operationally mature organizations in the following verticals:
- Professional
- ServicesCPA
- Legal
- Finance
- Insurance
- Real Estate
- Consulting
- Manufacturing
- Healthcare
- Nonprofit
