About the Client
The client is a mid-sized IT consulting firm specializing in enterprise solutions for insurance, finance, and customer service platforms. With a growing user base and expanding service portfolio, they needed to optimize and scale their core digital platforms.
Business Impact
The VAULT project significantly improved the firm’s operational capabilities across its key portals—Claims, Customer, and Console. With enhanced scalability, automation, and security, the firm saw measurable improvements in performance, customer retention, and workforce productivity.
The Challenge
The firm was facing critical inefficiencies in its legacy systems:
- ❌ Claims processing was slow, lacked real-time tracking, and resulted in delayed payouts
- ❌ Policy purchase and renewal processes were overly complex for users
- ❌ Backend systems were monolithic and lacked flexibility
- ❌ API documentation was inconsistent and integration-heavy
“Our legacy systems couldn’t keep up with the volume and complexity of operations. We needed a solution that could unify our architecture, scale with demand, and deliver a smoother customer experience.”
— CTO, IT Consulting Firm
Our Approach
We initiated the VAULT Project with a full system audit to identify bottlenecks across the three portals. Our solution revolved around modularization, automation, and real-time system observability, ensuring long-term performance and maintainability.
Why Angular, Java, and Spring Boot?
- Angular & React enabled responsive, dynamic user interfaces across platforms
- Node.js offered scalable, non-blocking server-side performance
- Microservices Architecture decoupled features for independent scalability
- Postman allowed for standardized API testing and documentation
- ELK Stack provided powerful logging and real-time monitoring
- OAuth2, JWT, and RBAC improved access control and security posture
Key Initiatives
- 🔹 Microservices Implementation for agility and scalability
- 🔹 Progressive Web Apps (PWA) for faster load times and offline access
- 🔹 Unified API Gateway for seamless communication between services
- 🔹 Automated Claims Processing using ML for real-time validation
- 🔹 Security Overhaul with advanced authentication and logging tools
- 🔹 RBAC & ELK Integration for secure role management and observability
The Solution
Nimap designed a microservices-driven digital ecosystem for the client’s three portals:
- Claims Portal: Introduced machine learning for automated claim validation and real-time payout tracking.
- Customer Portal: Simplified workflows for policy purchase and renewal with intuitive UI/UX.
- Console Portal: Refactored backend using Node.js and MySQL into modular microservices with robust APIs.
Features Delivered
- ✅ Automated claims validation and tracking
- ✅ Responsive user interfaces with consistent design patterns
- ✅ Structured, version-controlled API documentation
- ✅ Seamless multi-portal navigation
- ✅ Real-time monitoring through ELK Stack
- ✅ Role-based access control (RBAC) and security compliance via OAuth2 & JWT
The Results
| Feature / Metric | Old System | New System | Improvement |
| Policy Management | Manual, slow, error-prone | Automated, fast, accurate | 50% faster transactions |
| Claims Processing | No tracking, delayed payouts | Automated, real-time validation | 60% faster claim settlements |
| API Documentation | Poorly maintained | Standardized, easy to integrate | Seamless integration across services |
| User Experience | Fragmented UI | Unified, modern, responsive | Increased user satisfaction |
| Backend Architecture | Monolithic, hard to scale | Microservices, modular and scalable | 300% increase in scalability |
| Security & Compliance | Basic authentication | OAuth2, JWT, RBAC | Enhanced protection & access control |
| System Monitoring | Minimal logging, hard to debug | ELK-based real-time observability | Improved troubleshooting & uptime |
Client Testimonial
“The VAULT project has completely transformed the way our systems operate. We’ve seen faster claims processing, improved customer experience, and far better backend visibility. Nimap’s technical strategy helped us achieve scalability without disrupting business continuity.”
— Head of Digital Transformation, IT Consulting Firm
Conclusion
The VAULT Project empowered the IT Consulting Firm to scale operations, enhance user experience, and modernize their tech stack. Through a microservices-based architecture, automated workflows, and advanced security measures, the business is now equipped to meet rising demand and drive continued digital innovation.
