Problem Statement:
An IT Solutions Company faced challenges in optimizing its digital services across three portals:
- Claims Portal: Inefficient claim processing and tracking.
- Customer Portal: Complex policy purchase and renewal process.
- Console Portal: Ineffective backend operations and API integrations.
Challenges:
- Lack of proper API documentation and architecture reference.
- Fragmented technology stack causing inefficiencies.
- Complex user interactions across portals.
Technology Stack:
- Frontend: Angular, React
- Backend: Node.js, MySQL
- API & Documentation: Postman
- Project Management: Jira, Git
Solution Design:
- Microservices-Based Architecture for scalability and modularity.
- Unified API Gateway for seamless data exchange.
- PWA Implementation for better performance.
- Automated Claims Processing using ML.
- RBAC & ELK Stack for security and real-time monitoring.
Old vs. New System:
| Feature | Old System | New System |
| Policy Management | Manual, slow, and error-prone | Automated, fast, and accurate |
| Claims Processing | Slow approvals, no tracking, delays in payouts | Automated validation, real-time tracking, faster payouts |
| API Documentation | Poorly documented, difficult integrations | Well-structured, standardized, and easy to integrate |
| User Experience | Fragmented UI, inconsistent navigation | Modern, responsive UI with seamless user interactions |
| Backend Management | Inefficient monolithic architecture | Scalable microservices architecture for better performance |
| Security & Compliance | Basic authentication, vulnerable to risks | Advanced security with OAuth2, JWT, and RBAC ensuring better protection |
| Security & Compliance | Minimal tracking, difficult troubleshooting | Comprehensive real-time logging and monitoring with ELK stack |
Results & Benefits:
- 50% faster policy transactions and 60% reduction in claims processing time.
- 35% increase in customer retention and 25% boost in workforce productivity.
- 40% reduction in operational overheads and 300% increase in system scalability.
Conclusion:
The VAULT project transformed IT Consulting Firm’s digital services with microservices, automation, and enhanced security, improving efficiency, scalability, and user experience.
