About the Client
UrbanNest Realty is a leading property management firm in the USA, specializing in premium residential and commercial real estate services. With a portfolio of over 3,000 properties and 100+ on-site supervisors and facility staff, the company is committed to delivering seamless, compliant, and tenant-friendly property experiences
Business Impact
As UrbanNest scaled its operations, traditional processes—spanning maintenance, compliance, reporting, and tenant onboarding—became bottlenecks. Nimap’s customized property operations platform empowered UrbanNest to digitize end-to-end workflows, ensuring timely service delivery, regulatory adherence, and real-time control across their growing portfolio.
The Results
| Feature / Metric | Before (Old System) | After Nimap (6 Months) | Improvement |
| Task Compliance Rate | ~60% | 96% | +60% |
| Tenant Issue Resolution Time | 3–5 days | < 24–48 hours | -65% |
| Head Office Visibility | Limited (manual reports) | 100% real-time dashboard | +3x Operational Awareness |
| Missed Safety & Compliance Checks | Frequent | <5% incidents | <5% incidents |
| Time Spent on Manual Reporting | ~3 hrs/property/week | <30 mins | -80% |
| Property Readiness at Handover | Inconsistent | 95% checklist compliance | +70% Consistency |
The Challenge
UrbanNest’s rapid expansion created major inefficiencies:
- Delayed Maintenance Response: Tenants relied on phone/email; tickets were lost or delayed.
- Missed Safety Checks: Inspections (e.g., fire alarms, elevators) were often skipped or untracked.
- Manual Reporting: WhatsApp and Excel updates lacked consistency and timeliness.
- Lack of Central Oversight: Head Office had no live visibility into daily on-ground operations.
- Unstructured Handovers: Inconsistent property readiness during lease handovers caused tenant dissatisfaction.
““We’ve finally moved away from paperwork and panic. Nimap gives us the clarity and control we need to operate like a national-level realty brand.”
— COO, UrbanNest Realty
Our Approach
Nimap collaborated with UrbanNest to develop a tailored digital solution that streamlined property-level operations and empowered leadership with actionable insights. The goal was to eliminate inefficiencies, enhance service quality, and provide end-to-end transparency.
Why Nimap?
UrbanNest chose Nimap for its:
- Proven success in building scalable property tech solutions
- Strong mobile-first approach for on-ground execution
- Robust features for automation, compliance tracking, and dashboard reporting
- Rapid deployment with full customization for real estate workflows
Key Initiatives
- Digitized all recurring facility management tasks (e.g., cleaning, pest control, security patrols)
- Automated tenant issue reporting and task allocation
- Standardized move-in/move-out checklists
- Enabled geo-fenced task verification for accountability
- Launched property-wise dashboards for regional performance and compliance
The Solution
| Feature | Description |
| Custom Property Checklists | SOPs digitized for cleaning, inspections, security shifts, generator checks |
| Geo-Fenced Task Verification | Ensured tasks were completed only on-premise by assigned staff |
| Real-Time Maintenance Ticketing | Mobile-based issue logging and automated task routing to facility teams |
| Property Operations Dashboard | Regional and HO teams tracked issues, compliance, and performance live |
| Audit & Compliance Tracker | Monthly audits made digital with scoring, reminders, and photo documentation |
| Move-In/Move-Out Module | Predefined workflows ensured readiness and consistency for tenant transitions |
Features Delivered
- Fully digitized site-level operations
- Geo-tagged and time-stamped SOP execution
- Automated tenant issue logging and resolution system
- Mobile dashboards for compliance and safety tracking
- Audit-ready digital reports for legal and internal use
- Seamless move-in/move-out workflows ensuring tenant satisfaction
Client Testimonial
“We didn’t realize how much efficiency we were missing until we started using Nimap. Today, we’re resolving tenant requests faster, tracking safety better, and delivering a premium experience at scale.”
— COO, UrbanNest Realty
Conclusion
Nimap empowered UrbanNest Realty to transform its property operations from reactive to proactive. By digitizing core workflows, UrbanNest reduced resolution times, improved property readiness, and gained real-time oversight across 3,000+ locations, setting a new benchmark in operational efficiency and tenant satisfaction.
